Shipping policy

SHIPPING POLICY

We carefully pack and ship all orders from Langley, British Columbia.

Orders are typically processed within 1–3 business days. During sales, holidays, product launches, or periods of high order volume, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available. Delivery times are estimates provided by the carrier and are not guaranteed.

Please ensure that your shipping address is accurate at the time of purchase. Golden Acre Tallow is not responsible for orders shipped to incorrectly entered addresses.

HEAT-SENSITIVE PRODUCTS

Our products are made with natural ingredients and contain no synthetic stabilizers or fillers. As a result, products may soften or melt during transit during warmer weather. 

Changes in texture or consistency caused by heat do not affect the quality, safety, or effectiveness of the product. If your product arrives softened or melted, simply place it in a cool location and allow it to return to its normal consistency before use.

By purchasing from Golden Acre Tallow, you acknowledge that temperature-related changes in texture or consistency may occur during shipping. These changes do not affect product quality, safety, or performance and are not eligible for return or refund.

LOST OR DELAYED SHIPMENTS

Once an order has been transferred to the shipping carrier, delivery is outside of our control. We are not responsible for delays caused by the carrier, weather conditions, customs processing, labour disruptions, or other circumstances beyond our control. However, we will do our best to assist customers in locating delayed shipments.

INTERNATIONAL ORDERS

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country. These fees are not included in the purchase price or shipping cost.